Switchboard
Agent Olivia, Intake and team messages
- Role
- Reads every new request the moment it lands, works out who it belongs to and routes it to the right desk.
Home / Field agents
Roster: 15 agentsField agents
Every agent has a codename, a specialty and a handler. Each one reports up an org chart that ends with a person.
Handler
Agent Benjamin, Client success specialist
- Role
- Answers clients by email and text, around the clock, and hands anything sensitive to a person.
Homefront
Product manager, MyHomeService360
- Role
- Owns the home-service platform: scheduling, jobs, invoices, payments and the homeowner app.
Foreman
Agent Jordan, Product manager, TotalPro360
- Role
- Runs the roadmap for TotalPro360 and every request that touches it.
Ledger
Agent Riley, Product manager, Compendium Accounting
- Role
- Accounting, payroll and bill pay. Keeps the books and the build list honest.
Concierge
Product manager, Hospitality360
- Role
- Hotels, rentals and guest experience, from the first booking to checkout.
Specimen
Agent Morgan, Product manager, CompendiumMD
- Role
- The lab and clinic platform, under the strictest clearance in the building.
Tollgate
Product managers, Pay, Tap and Punch List
- Role
- One desk per product for payments, tap-to-pay and the punch list.
Cipher
Business analyst agent
- Role
- Turns a request into a plain user story with tests a person can read.
Architect
Senior developer agent
- Role
- Decides how a change gets built before a line of code is written.
Facade
Front-end designer agent
- Role
- Designs every screen from each app's own design kit.
Vault
Back-end designer agent
- Role
- Data, schema and APIs. Nothing gets stored without a reason.
Tripwire
Quality assurance agent
- Role
- Checks every change against its acceptance tests in a real browser.
Field Test
User acceptance agent
- Role
- Uses the sandbox the way a real customer would, and tries to break it.
Sentinel
Security review agent
- Role
- Reviews every release, read-only, before it goes near a live system.
Codenames are for briefing purposes. The full org chart, profiles and handlers are maintained inside The Agency.
Want agents on your platform?Tell us what you run and where it hurts. A handler will get back to you.
Request a briefing