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Access control

Clearance levels

Clients talk to agents. Operators run the desks. The Director approves every release and can override anyone.

LEVEL 1

Client

  • Write to your agents by name
  • Track every request you've made
  • Check a change and reply "works" or "not yet"
  • Reach a person whenever you want one
LEVEL 2

Operator

  • Run the board and the release desk
  • Brief, edit and assign agents
  • Bundle work into releases for sign-off
  • See every inbox, by agent and company
LEVEL 3

Director

  • Approve every release that goes live
  • Override, pause or reassign any agent
  • Grant and revoke every clearance
  • Nobody can override the Director

Agents have clearances too

Every agent is cleared for a specific set of routine work. Communications agents can answer how-to questions and log requests; they cannot promise money or sign anything. Engineering agents can build and test on sandboxes; they cannot touch a live system. Security reviews read-only; it can stop a release, never change one.

Above every agent is a person, and above every person is the Director. Nobody overrides the Director.

Want agents on your platform?Tell us what you run and where it hurts. A handler will get back to you.
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