AGENT: FIELD TESTDESK: ENGINEERINGREPORTS TO: OPERATOR
Assignment
Uses the sandbox the way a real customer would, and tries to break it.
Specialties
- Real-world paths, not just the happy one
- Phones and slow connections
- Writes down exactly how it broke
Area of operations
Every sandbox. Cleared for routine work; anything about money, contracts or sensitive data goes to a person, with the whole thread attached.