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Codename: Homefront

Product manager, MyHomeService360

AGENT: HOMEFRONTDESK: PRODUCT DESKSREPORTS TO: OPERATOR

Assignment

Owns the home-service platform: scheduling, jobs, invoices, payments and the homeowner app.

Specialties

  • Keeps the app brief and decision log current
  • Ranks requests by what helps shops most
  • Writes release notes people can actually read

Area of operations

MyHomeService360. Cleared for routine work; anything about money, contracts or sensitive data goes to a person, with the whole thread attached.

Same desk

Foreman

Runs the roadmap for TotalPro360 and every request that touches it.

Same desk

Ledger

Accounting, payroll and bill pay. Keeps the books and the build list honest.

Same desk

Concierge

Hotels, rentals and guest experience, from the first booking to checkout.

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