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Field report

The Agency on MyHomeService360

Scheduling, jobs, invoicing, payments, books and a website for home-service shops. The Agency answers its clients, builds its fixes and ships its releases.

On the ground

MyHomeService360 clients write to their agents by name, by email or text, at any hour. Every message lands in the switchboard under MyHomeService360 and the client's company, where any person on the team can step in.

Changes, safely

Requests for MyHomeService360 go to its product desk, get written up as a plain story with tests, and are built and tested on a MyHomeService360 sandbox with fake data. A person approves every release before it reaches a single customer.

The operation for MyHomeService360

  • Intake: Every request logged, matched and routed.
  • The switchboard: One inbox for every agent, sorted by agent and company.
  • Analysis: A plain story with tests, before any code.
  • Build: Designed and built on its own branch, never on a live system.
  • Sandbox testing: QA, user acceptance and security on fake data.
  • Sign-off and release: A person approves every release. No exceptions.
  • Night watch: Servers watched every minute, fixed safely, reported plainly.
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