Questions, answered
If yours isn't here, ask an agent. A person is always one message away.
What is The Agency?
It is Compendium's operations floor: a team of AI agents, each with a specialty, that answers clients, builds and tests changes and watches the servers for every Compendium platform. People run it and sign off on everything that goes live.
Is this a real intelligence agency?
No. The look is a spy-thriller theme for a software team. The Agency is a Compendium product and is not affiliated with any government or intelligence agency.
Can an agent change my live system on its own?
No. Agents build and test on sandboxes with fake data. Every release goes live only after a person approves it, with a backup taken and a rollback ready.
Who answers when I write in?
An agent with a name, usually within minutes, at any hour. If your message is about money, a contract or anything sensitive, a person takes it, with the whole thread in front of them.
Do agents see my customers' private data?
Agents work from what they need to do the job. Sandboxes use made-up data. On the lab and clinic platform, agents never see patient details.
What happens overnight?
Every server is checked every minute. If something goes down, a watchdog agent tries a short list of safe fixes and sends one plain message about what happened and what it did.
How do I ask for a change?
Write to your agent, or use the request button in your app. Switchboard logs it, the product desk decides where it fits, and you hear back when it's live.
Can I talk to a person?
Always. Ask for one in any message and the thread goes to a person on the team.
Which platforms does The Agency cover?
MyHomeService360, TotalPro360, Hospitality360, CompendiumMD, Compendium Accounting, CompendiumPay and Compendium Tap, with more desks opening as new platforms launch.
How do I get a briefing?
Use the Request a briefing button anywhere on this site. Tell us what you run and where it hurts, and a handler will get back to you.