On the ground
TotalPro360 clients write to their agents by name, by email or text, at any hour. Every message lands in the switchboard under TotalPro360 and the client's company, where any person on the team can step in.
Changes, safely
Requests for TotalPro360 go to its product desk, get written up as a plain story with tests, and are built and tested on a TotalPro360 sandbox with fake data. A person approves every release before it reaches a single customer.
The operation for TotalPro360
- Intake: Every request logged, matched and routed.
- The switchboard: One inbox for every agent, sorted by agent and company.
- Analysis: A plain story with tests, before any code.
- Build: Designed and built on its own branch, never on a live system.
- Sandbox testing: QA, user acceptance and security on fake data.
- Sign-off and release: A person approves every release. No exceptions.
- Night watch: Servers watched every minute, fixed safely, reported plainly.
Run TotalPro360?Ask your agent what The Agency can take off your plate.
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