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OP 02The switchboard
One inbox for every agent, sorted by agent and company.
Every agent has a real email address on each platform it covers. Clients write to a name, not a ticket form.
Every message lands in one switchboard, broken out by agent and by company, so the team sees the whole conversation and nothing slips between desks.
In the field
- A real address per agent, per platform
- One inbox, broken out by agent and company
- People can step into any thread at any time
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