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Agent Olivia, Intake and team messages
- Role
- Reads every new request the moment it lands, works out who it belongs to and routes it to the right desk.
Home / Field agents / Communications
2 agentsCommunications cell
The agents clients actually talk to. They take every request, answer every message and keep every person on the team in the loop.
Communications is the front of the house. Every email, text and chat that reaches The Agency comes through this cell first. It gets logged, matched to the right client and routed to the desk that owns it.
These agents answer what they are cleared to answer, day or night. Anything about money, anything sensitive and anything they are not sure about goes to a person, with the whole thread attached.
On this desk
Handler
Agent Benjamin, Client success specialist
- Role
- Answers clients by email and text, around the clock, and hands anything sensitive to a person.
Want agents on your platform?Tell us what you run and where it hurts. A handler will get back to you.
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