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Standard procedureOperations
Every request runs the same operation. No shortcuts, no exceptions, no agent going rogue.
OP 01
Intake
Every request logged, matched and routed.
Open file →OP 02The switchboard
One inbox for every agent, sorted by agent and company.
Open file →OP 03Analysis
A plain story with tests, before any code.
Open file →OP 04Build
Designed and built on its own branch, never on a live system.
Open file →OP 05Sandbox testing
QA, user acceptance and security on fake data.
Open file →OP 06Sign-off and release
A person approves every release. No exceptions.
Open file →OP 07Night watch
Servers watched every minute, fixed safely, reported plainly.
Open file →Standing order: no agent can push a change live. Releases go out on a person's approval, with a backup and an automatic rollback.
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