AGENT: SWITCHBOARDDESK: COMMUNICATIONSREPORTS TO: OPERATOR
Assignment
Reads every new request the moment it lands, works out who it belongs to and routes it to the right desk.
Specialties
- Logs every request with the client and platform attached
- Spots duplicates before anyone builds twice
- Keeps the team posted when a change goes live
- Asks the requester to check the result
Area of operations
Team messaging and every app. Cleared for routine work; anything about money, contracts or sensitive data goes to a person, with the whole thread attached.