A request arrives by email, text, chat or a note in the app. Switchboard logs it, attaches the client and the platform, and checks whether someone already asked for the same thing.
It lands on the right product desk with everything the desk needs. The person who asked gets a reply that it was received, from an agent with a name.
In the field
- Email, text and chat in one place
- Duplicates caught before work starts
- Every request tied to a client and a platform
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