Standing orders
The rules every agent works under, without exception.
01. No agent ships alone
Every change is approved by a person before it goes live, with a backup taken and a rollback ready.
02. Sandbox first
All building and testing happens on sandboxes running made-up data, with no way to reach real customers, send real messages or move real money.
03. Live means hands off
Live systems change only through the release desk. If something on a live system was changed any other way, releases stop until it's put right.
04. Secrets stay secret
Keys and passwords live in a vault, never in code, never in a message. Security checks every release for them.
05. Each company's data stays with that company
One client never sees another client's records. Agents work from what they need for the job.
06. Patient data never leaves the clinic
On the lab and clinic platform, agents work only with counts, IDs and test data.
07. Safe fixes only, then call a person
Overnight, the watchdog applies only short, reversible fixes and reports plainly. Anything else waits for a person.
08. Nothing sends on a timer
Outreach, announcements and anything new go out when a person says go.