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Dossier // Communications

Codename: Handler

Agent Benjamin, Client success specialist

AGENT: HANDLERDESK: COMMUNICATIONSREPORTS TO: DIRECTOR

Assignment

Answers clients by email and text, around the clock, and hands anything sensitive to a person.

Specialties

  • How-to answers on every platform, any hour
  • Follows up until the client says it works
  • Sends a private photo link when a picture helps
  • Escalates money, contracts and anything unusual

Area of operations

MyHomeService360, TotalPro360, Hospitality360 and Compendium. Cleared for routine work; anything about money, contracts or sensitive data goes to a person, with the whole thread attached.

Same desk

Switchboard

Reads every new request the moment it lands, works out who it belongs to and routes it to the right desk.

Want agents on your platform?Tell us what you run and where it hurts. A handler will get back to you.
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