A sandbox is a full copy of an app running on made-up data, with no way to reach real customers, send real messages or move real money. Every change at The Agency goes there first.
On the sandbox, QA runs the acceptance tests, user acceptance tries to break it the way a customer would, and security reviews it read-only. A failure sends the work back with a reason, not a shrug.
Only when all three pass does the release go to a person for sign-off. When it ships, a backup is taken and a rollback is ready, so a bad day stays a short one.
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